We do provide vacuums and equipment. We ask you to provide all cleaning products, since only you know what is best for your particular home (i.e. special surfaces, environmental concerns, allergies/ sensitivities.

Yes. We would appreciate Items being picked off the floors and dressers and counters being Organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. If for some reason you do not want a particular room cleaned, please just leave a note.

We offer 100% Satisfaction Guaranteed. If for some reason something does not meet your approval please inform us within 24 hours and we will make arrangements to have the problem corrected at no additional cost. We guarantee to have your concerns addressed within 24 hours. All calls and appointments will be scheduled during business hours only. Real Shine cleaning will only guarantee work that was completed and paid for by the client.

All cost Estimates are based on the assumption that customers will adhere to their respective schedules. Weekly and Biweekly customers are allowed to SKIP one (1) consecutive cleaning, provided we service you on your next regular schedule. Real Shine cleaning flexible scheduling hours for our convenience. We make every effort to work with you and to schedule an appointment that fits your schedule. Some of our clients prefer to be present; some prefer not to be present while their cleaning is being done. We make all efforts to work around you, your family, and friendly pets that are at your home. It is completely up to you, you have the choice of also providing us with a key, so that you do not have to be present. You may cancel or reschedule your service appointment at any time. We do, however, request that you provide at least 24 hours’ notice. If you do not contact us within 24 hours of your scheduled time there will be a 100%cancellation fee. This fee will be included in your next scheduling statement. If we are unable to gain access to your home through no fault of ours, a 100% lock-out fee will be applied to cover our cost. To avoid these charges, please notify us in advance so we can make the appropriate changes to our staff’s schedule. If we need to reschedule or cancel your appointment for any circumstance, we will give you a 24-hour notice. Please contact us either through e-mail or by phone and we will be more than happy to schedule an appointment for you.

Most customers give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor. Security is a major concern an Real Shine Cleaning. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For safety reasons, please don’t rely on our cleaning professionals to let in workmen during the time we are in your home.

Since we do not bill our clients, we appreciate full payment on the day of the cleaning services. Payment by cash in a sealed envelope with your name or check should be left on the kitchen counter. A $35.00 fee will be charged for any returned checks.

Real Shine cleaning reserves the right to reevaluate rates at any time based on the time required to perform our service to meet the client’s standards. We will monitor the actual cleaning time for the first two months and occasionally thereafter. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original bid. We reserve the right to adjust the estimate after the job is completed.

Each time you refer a new client to us who uses our services, you will receive $25 credit towards your next cleaning service to be applied after Real Shine Cleaning has completed your friend’s first cleaning. To qualify for the referral bonus, the client has to be a regular customer (weekly or bi-weekly).